About Me

Face of Krishna Patel

Hi, I’m Krishna 

I help teams move people from “we have this tool” to “we actually use it,” especially when that tool is AI.

At the core of everything I build is a belief in human-centered design, strategic enablement, and the idea that learning should feel more like a spark and less like a script.

I started in psychology because I wanted to understand why people do what they do, what makes something stick versus what gets forgotten by Friday, what makes someone feel capable instead of overwhelmed. That question followed me into learning design, then instructional design, onboarding, and change management, and most recently into helping teams find their footing with AI. The tools keep changing. The psychology behind why people actually change hasn’t. 

I lead the way I learn: by cheering people on, and growing together.

A few ways that human-centered design has shown up in the work.

Learners who completed the demo enablement program scored 12.8 points higher on structured assessments than those who didn’t

ILT enrollment grew 57.5% in one quarter, with completion rates climbing from 47% to 74%

96% AI tool adoption across an 85-person technical team, outpacing the company-wide average

Post-session knowledge checks showed 83–100% accuracy on core concepts, proof the learning actually stuck

My Skills

I combine psychology, strategic enablement, and human-centered design to help people actually use the tools in front of them, especially AI.

I’m fluent in frameworks, sticky-note storms, and simplifying complexity, whether that means mapping an onboarding journey, helping a team actually adopt AI, or building a change strategy from scratch. My goal is always to make learning feel purposeful and human.

With a strong foundation in change management, I design with both people and systems in mind, creating scalable solutions that meet learners where they are and support them as they grow.

View my CV
  • AI Adoption & Enablement
  • Learning Design & Development
  • Change Management
  • Learning Measurement
  • Onboarding and Everboarding Design

ToolKit

Here’s a look at the tools I use whether I’m designing from scratch, enabling teams, or automating the repetitive stuff. 

AI & Automation

Where I actually spend most of my time lately.

  • Claude — I use it daily for content generation, workflow design, and increasingly as an MCP-connected assistant for things like routing Gong call insights into Confluence.
  • Rovo — Atlassian’s AI layer, core to the adoption work I led (96% active adoption across an 85-person org).
  • Atlassian Automation — I build the triggers and logic behind systems like our AI registry, so pages and workflows update themselves instead of relying on manual upkeep.
  • Gong — Call intelligence and insights, which I’ve also piloted connecting to Claude via MCP so demo and customer signals route directly into the systems teams already work in.
  • MCP Connectors — I’ve piloted MCP integrations connecting Claude to tools like Gong, so call insights and customer signals flow directly into the systems teams already work in, instead of living in a separate dashboard nobody checks.
Enablement & Knowledge Systems

The infrastructure behind the training.

  • Jira — I design intake systems and workflows, not just tickets. One recent project consolidated multiple scattered intake forms into a single routed system.
  • Confluence/Notion — Where documentation lives and, increasingly, where it maintains itself through automation triggers tied to content status.
  • Credly — Certification infrastructure, from badge design to the learning path behind it.
  • Highspot — Content and asset management for enablement materials, keeping the right resources findable at the moment reps and SEs actually need them.
Learning & Content Design

Still the foundation, even as the tools evolve.

  • Articulate Storyline / Rise — For self-paced learning that needs to hold up on its own, no facilitator in the room.
  • Vyond — Animated content when a concept needs motion to land.
  • Lucidchart — Built and launched a branded icon library (222 SVGs) used across the org’s demo architecture visual and process documentation.
Change & Communication

The frameworks behind the rollout, not just the tools.

  • Prosci ADKAR — My core framework for company-wide change, used to structure everything from the GTM revocation rollout to AI adoption strategy: Awareness, Desire, Knowledge, Ability, Reinforcement.

  • Stakeholder & Change Impact Mapping — Before any rollout, I map who’s affected, how, and what they need to hear and when, so communication lands instead of getting lost.

  • Slack — Recurring automated updates (Block Kit) so teams get status without asking for it.

  • Anaplan/Databricks — Tracking dashboard systems for cross-functional rollouts at scale.

“Good learning feels like discovery, not a to-do list”

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